IT Service Management Solutions

Our ITSM offerings are designed to reduce costs while improving the quality of IT Services. These benefits are achieved by implementing proven best practices, optimizing existing IT resource utilization, and improving the ability to measure performance and customer satisfaction through the targeted application of performance metrics.

Assessment

Our assessment approach ensures a clear understanding of existing operations allowing the development of a cost effective, targeted ITIL based implementation plan.

ITIL Maturity Assessment
Develop Process Baseline & Gap Analysis
Service Efficiency Analysis
Risk Assessment

Architecture & Design

A&D artifacts aid in linking the service management implementation to the organizational mission, improve interoperability and integration, reduce cost and technical risk while improving security.

Business Architecture Development
Technical Architecture Development
Systems Architecture Development
Requirements Management
Information Assurance

Planning

Our approach to planning provides clients with the ability to make informed implementation decisions based on an assessment of alternatives that include performance, cost, & risk factors.

Roadmap Development
Governance Development
Organizational Capability Optimization
Project Transition & Implementation Plans
Performance Metric Development
Cost/Benefit & ROI Analyses
Service Management Tool Trade Studies

Implementation

We specialize in leading and supporting ITIL based implementations that eliminate transition related workflow issues and optimize the utilization of the operations team.

Business Process Re-engineering (BPR)
Service Catalogue Creation
Organizational Change Management (OCM)
Service/Organizational Level Agreements (SLA/OLA)
Customer Surveys